Giant Journeys takes your privacy seriously. This notice explains how we handle and protect your personal information when you use our website, sign up to our services, or otherwise interact with us. It also outlines your rights under data protection law and how those rights can be exercised.
1. Important Information and Who We Are
Purpose of this Privacy Notice
This Privacy Notice explains how Giant Journeys collects, uses, and safeguards your personal data when you visit our website, whether you are browsing, subscribing to updates, making a booking, or entering a competition.
It is designed to be read alongside any other privacy or fair processing notices we may issue on specific occasions. Together, these ensure you fully understand how and why your data is used.
Data Protection Contact
Giant Journeys has appointed a Data Protection Lead responsible for overseeing compliance with this notice. If you have any questions or wish to exercise your legal rights, please get in touch:
Data Protection Lead – Giant Journeys
📧 Email: info@giantjourneys.co.uk
📮 Address: Vulcan Works, 34–38 Guildhall Road, Northampton, NN1 1EW, United Kingdom
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) at www.ico.org.uk. However, we encourage you to contact us first so we can address your concerns directly.
Keeping Us Updated
It is important that the information we hold about you is accurate. Please notify us of any changes to your personal details during your relationship with us.
Third-Party Links
Our website may include links or plug-ins to third-party websites. Clicking on these may allow others to collect or share data about you. We are not responsible for the privacy practices of those sites and recommend you read their notices.
2. The Data We Collect
Personal data refers to any information that can identify you as an individual. It does not include anonymised data.
We may collect and process the following categories of data:
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Identity Data – name, title, date of birth, gender.
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Contact Data – email, phone number, billing and delivery addresses.
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Financial Data – payment details including bank and card information.
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Transaction Data – bookings, payments, and records of services provided.
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Technical Data – IP address, browser type, device information, time zone settings, operating system.
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Profile Data – account details, login information, preferences, feedback, survey responses.
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Usage Data – information on how you use our website and services.
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Marketing & Communications Data – your preferences for receiving information from us and our partners.
We may also collect Aggregated Data (such as statistical usage patterns) that does not directly identify you.
We do not collect sensitive categories of personal data (e.g., health, ethnicity, religion, political opinions) nor information about criminal records.
If you fail to provide personal data required by law or under the terms of a contract, we may not be able to deliver the service requested (e.g., booking a workshop).
3. How We Collect Your Data
We collect personal data in the following ways:
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Direct interactions – when you complete forms, contact us, book a workshop, request marketing materials, or enter competitions.
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Automated technologies – when you browse our site, certain technical data is collected via cookies, server logs, and similar tools. (See our Cookie Policy for more details.)
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Third-party sources – such as analytics providers, advertising networks, and publicly available directories.
4. How We Use Your Data
We will only use your personal data when legally permitted to do so, including:
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To fulfil a contract with you (e.g., workshop booking).
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To comply with legal or regulatory requirements.
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Where it is in our legitimate interests to do so, provided these are not overridden by your rights.
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With your explicit consent (e.g., for email marketing).
We may use your personal information to:
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Register you as a customer.
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Process bookings, payments, and manage invoices.
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Communicate updates, changes to terms, or service information.
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Conduct surveys, competitions, or promotions.
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Improve our website, services, and marketing through analytics.
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Deliver tailored content and recommendations.
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Ensure the security and integrity of our website and business operations.
5. Marketing Communications
You will receive marketing communications if you have requested information, booked a service, or entered a competition, unless you have opted out.
We will never share your personal data with third parties for their marketing purposes without your express consent.
You can opt out of marketing communications at any time by following the unsubscribe links in our emails or by contacting info@giantjourneys.co.uk.
6. Cookies
Cookies are used to enhance your browsing experience, analyse usage, and deliver personalised content. You can manage cookie preferences via your browser settings. Please note that disabling cookies may affect site functionality.
7. Disclosures of Your Data
We may share your personal data with:
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Internal staff and authorised contractors who deliver services.
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Professional advisers (e.g., legal, banking, insurance, accounting).
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Service providers who assist in IT, payment processing, and administration.
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Government authorities (where legally required).
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Successor businesses in the event of restructuring, merger, or sale.
All third parties are required to respect your data, use it only as instructed, and keep it secure.
8. International Transfers
We do not routinely transfer data outside the UK or EEA. If this becomes necessary, we will ensure adequate safeguards are in place.
9. Data Security
We have implemented appropriate physical, electronic, and managerial procedures to protect your data against loss, misuse, alteration, or unauthorised access.
In the unlikely event of a data breach, we will notify you and the ICO where legally required.
10. Data Retention
We only keep your data for as long as reasonably necessary to fulfil the purposes it was collected, including satisfying legal, tax, and reporting obligations.
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Basic account and transaction data may be retained for up to six years for tax purposes.
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In some cases, we may anonymise data for research or statistical purposes.
11. Your Legal Rights
You have the right to:
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Request access to the personal data we hold about you.
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Request correction of inaccurate or incomplete data.
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Request deletion of your data, where legally permissible.
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Object to processing, including for direct marketing.
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Request restriction of processing in certain circumstances.
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Request data portability to another service provider.
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Withdraw consent where processing is based on consent.
To exercise any of these rights, contact info@giantjourneys.co.uk.
We aim to respond to all valid requests within one month. For complex or multiple requests, we may take longer but will keep you informed.
12. Updates to this Notice
This Privacy Notice was last updated on 29 August 2025. Future updates will be published on this page, and in some cases, we may notify you directly by email.